Shipping Policy

Last Updated: August 21, 2026

At Lunora, we want your order to arrive safely and on time. Below you’ll find everything you need to know about our shipping process.

📦 Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note that orders may take slightly longer to process during holidays, promotions, or periods of high order volume.

🚚 Shipping Times

Estimated delivery times:

Europe: 5–10 business days
United States & Canada: 7–14 business days
Other destinations: 7–20 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier issues, or other circumstances outside our control.

💰 Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order size.

Any available free-shipping promotions will be clearly displayed on our website.

🌍 International Shipping

We currently ship to multiple countries worldwide.

International orders may be subject to customs duties, taxes, or other import fees. These charges are the responsibility of the customer and may vary depending on the destination country.

📍 Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Please allow 24–72 hours for tracking information to become available after shipment.

❗ Incorrect Address

Please make sure your shipping address is correct before completing your order.

If you notice an incorrect address, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.