Return & Refund Policy

Last Updated: August 21, 2026

At Lunora, we want you to be completely happy with your purchase. If something isn’t right, we’re here to help.

🔄 14-Day Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be unused and in its original condition
Be clean and free from damage
Include its original packaging and tags, where applicable
Be accompanied by proof of purchase

📩 How to Start a Return

Before sending anything back, please contact us at:

lunoratoys@gmail.com

Please include your order number and a brief description of the reason for the return. Our team will provide you with the return instructions.

Do not send products back without contacting us first.

💰 Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

🚚 Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

If we made a mistake with your order or the product arrived damaged, please contact us as soon as possible with photos of the item and packaging so we can help resolve the issue.

❌ Non-Returnable Items

For hygiene and safety reasons, we may not accept returns of products that have been used, washed, damaged, or otherwise altered after delivery.

📦 Damaged or Incorrect Orders

If you receive the wrong item or your product arrives damaged, please contact us within 48 hours of delivery and include clear photos of the product and packaging.

We'll review the issue and work with you to find an appropriate solution.